LUCKNOW: A passenger aboard an IndiGo flight from Delhi to Lucknow said he nearly experienced a ‘mini heart attack’ after his row of seats became loose and started swaying back and forth. He recalled the incident in an Instagram video, which prompted the airline to apologise and called for thorough investigation.
The video was posted on Tuesday by Gurugram-based Daksh Sethi, a soft skills trainer and business consultant. “The first time it happened, it was a terrifying feeling,” Sethi wrote in the caption along with a video clip, which was filmed by a fellow flyer. Explaining further in video he said, “It was like a feeling of free fall in a flying aircraft which had just taken off. This was like a mini heart attack. Soon I realised that seats were loose, it was literally on a single nut. Somebody sitting on the other side of the aisle made a video. I’ve never experienced this, even in the worst turbulent weather.”
Sethi also added, “The cabin crew of the flight were polite, they shifted us to the back seat. But loose seats were a safety issue, a maintenance issue. I would not want anybody to be sitting inside an aircraft which is so poorly maintained.”
Meanwhile, in response to Sethi’s Instagram post, IndiGo social media handle wrote, “We sincerely apologise for onboard experience. Apparently, this was an anomaly, a very unusual occurrence as these seats have a locking mechanism…feedback on the event is being taken extremely seriously and this will be investigated thoroughly.”
