Infosys HR issues clarification after the term ‘System Intervention’ on the new work from office creates ‘concerns’



Indian IT major, Infosys has issued a clarification following concerns raised by employees over the term “system intervention” in its new work-from-office (WFO) mandate. The company recently rolled out a policy requiring employees to work from the office at least 10 days a month, with additional work-from-home (WFH) days needing managerial approval.
Infosys’ new mandate, announced earlier this week, specifies that employees must attend the office for a minimum of 10 days each month. Failure to meet this requirement would trigger a “system intervention.” This term led to concerns among employees, who feared that their leave would be deducted if they did not comply with the policy.

Infosys issues clarification on system intervention

As reported by Economic Times, Infosys issued a clarification on the employee app to address the concerns related to its new work-from-office (WFO) mandate. The app, which employees use to record their attendance, will no longer approve WFH requests by default. Instead, employees must punch in at their office base for at least 10 days a month. Any extra WFH days will be shown as an “exception,” and employees will need to submit an approval request to their managers to get these days regularised.
A senior executive at Infosys, speaking anonymously, explained, “Managers now enjoy the discretion to approve or deny a regularisation request. A lot will also depend on the relationship between an employee and their manager.”

Infosys limiting work-from-home days

In an email sent last week, Infosys’ functional heads asked employees to limit the number of WFH days they apply for, effective March 10. The email stated, “To support this, starting March 10, 2025, system interventions will be implemented to limit the number of work-from-home days that can be applied each month. These measures are designed to ensure compliance with the new hybrid work requirements while maintaining flexibility for employees.”
The communication applies to employees at job level 5 (JL5) and below, including team leaders, software engineers, senior engineers, system engineers, and consultants. Employees at JL6 and above, such as managers and senior managers, are not subject to this policy.





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