NEW DELHI: Central Consumer Protection Authority (CCPA) has issued notices to cab aggregators Uber and Ola seeking their response for allegedly charging customers in India different rates based on their mobile phone’s operating systems.
A month ago, taking cognisance of a TOI report on the disparity in fares displayed simultaneously on Android devices and iPhones for identical rides, consumer affairs minister Pralhad Joshi had said this prima facie appeared to be unfair trade practice and asked CCPA to conduct a probe. He had also directed his department to find out if food delivery and online ticket booking apps were practising differential pricing.
Uber said Thursday, “We do not set prices based on a rider’s phone manufacturer. We look forward to working with CCPA to clear up any misunderstanding.” Joshi on Wednesday held a meeting with officials of consumer affairs minister department where he was appraised about recent steps taken to protect consumer interests, including in this case.
Joshi apprised of steps taken in Uber/Ola case
Pralhad Joshi on Wednesday held a meeting with officials of consumer affairs minister department where he was appraised about recent steps taken to protect consumer interests, including in this case. Tagging the TOI report, Joshi had earlier said this prima facie appeared to be unfair trade practice and that there would be “zero tolerance for consumer exploitation”. He had also directed his department to find out whether food delivery and online ticket booking apps were practising differential pricing.
