NEW DELHI: A Kolkata-based passenger has raised concerns about IndiGo Airlines’ handling of a significant flight delay. In a LinkedIn post, Ritham Bhattacharjee shared a video of an onboard argument with the crew and described the airline’s service as “appalling,” highlighting unprofessional behavior during the incident.
The incident occurred on January 6th.
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“The CCU-MAA (Chennai to Kolkata) flight was delayed by five hours. To add insult to injury, the compensation offered was a paltry packet of chips and a single cookie. Passengers were forced to remain seated inside the aircraft the entire time, which is simply unacceptable,” Bhattacharjee wrote.
He also accused the cabin crew of being unhelpful and rude during the ordeal. “The customer attendants and air hostesses on both flights displayed unprofessional behavior. Specifically, the attendees named Eram and team on the return flight were extremely uncooperative and rude,” he said.
Expressing disappointment, Bhattacharjee urged the airline to improve its customer service. “It seems that IndiGo’s focus on being a low-cost airline has come at the expense of customer satisfaction. I request that you take immediate action to address these issues and provide better training to your staff. I hope that in the future, Indigo will prioritise customer experience and provide services that meet the expectations of its loyal customers,” he added.
As Bhattacharjee’s post gained traction online, IndiGo responded with an apology, stating, “This is not the kind of experience we’d like our customers to have. Please allow us some time to connect with you.”
The airline further explained the delay, saying, “We understand the inconvenience caused by the flight delay due to adverse weather conditions in Kolkata. As part of our efforts to keep everyone informed, travel advisories were shared, and notifications were sent to the registered contact number. Our crew also ensured that refreshments were provided, and water was served multiple times during the wait.”
